Suite Relief Massage
POLICIES & PROCEDURES
Please respect these policies as well as it's owner. These policies are put in place to protect Suite Relief Massage and it's clients. Dana is prepared to refuse or terminate service at any time if these policies are violated.
New clients are required to read all policies & procedures thoroughly. As a client of Suite Relief Massage, it is your responsibility to be aware of and agree to these terms. Please arrive 10 minutes early to your first appointment for intake. New clients are required to have a valid email and phone number associated with their appointment. Clients will receive a confirmation email when appointments are made and a confirmation text on the day of their appointment that requires a "yes" response to confirm. Clients who do not confirm their appointments via text may lose their appointment. Clients who do not agree to these policies and procedures will be denied service.
It is the client's responsibility to be aware of and remember their appointment times regardless of reminders and notifications. Cancellation policies are no exceptions and will be enforced regardless of circumstance.
25% service fee is charged for clients who cancel anytime the day before their appointment.
50% service fee is charged for clients who cancel the day of their appointment.
75% service fee is charged for clients who no call/no show.
Cancellation fees must be paid before another appointment is made. Failure to pay cancellation fees will result in a denial of services. Clients who are habitually late or cancel often may be denied services.
All cancellations must be made via text or phone call (voicemail accepted). Emailed cancellations are not accepted. Clients will receive a cancellation email when your appointment is deleted. Clients must be sure to receive some form of confirmation that their appointment has been canceled before their appointment time.
Clients are expected to be on the massage table and ready for their service at the time of their appointment to get their full service. This requires clients to arrive 5-10 minutes early for their appointments. Clients who arrive 10 minutes late or more are required to reschedule their appointment and, therefore, deemed as a cancellation (see cancellation policy). Clients who have longer sessions may be offered a shorter session time but will still be responsible for their original appointment price.
Under no circumstances will sexual remarks, comments, or suggestions be tolerated. Advances are subject to legal action. Any other misconduct will result in immediate termination of the service and client will be responsible for payment of full service. Dana has the right to refuse or terminate service at any time if she feels uncomfortable or unsafe.
Only one discount per session is accepted. No exceptions. I do not give discounts on gift certificates. Discounts are not valid when paying with gift certificates. I do not negotiate pricing or service times.
There are no refunds on gift certificate purchases- no exceptions. Some gift certificates may lose promotional value after expiration date. Transfers and unauthorized use of gift certificates is not allowed and services may be denied.
Thank you for your respect and understanding. Have a question I haven’t answered? Contact me.